In this interview with one of the sharpest minds from the grocery industry, we spoke about eCommerce Boom, Customer Analytics, and Digital Profitability, among other key topics.
Digital growth has come at the cost of profitability. With digital projected to rise to 20% of overall sales by 2025, grocers will need to focus their attention on improving their digital execution.
July 4, 2022
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About Author
Gaurav Pant
Gaurav Pant, Co-Founder & Chief Insights Officer at Incisiv. Gaurav brings a unique perspective to digital transformation by combining customer experience expertise with a strong focus on operational excellence. Gaurav leads Incisiv’s Digital Executive Council – a membership community of over 7,500 retailer and brand executives where he curates thoughtful peer-to-peer collaboration and dialogue.